Vagnerpool Scandinavia AB
cube.se
These General Conditions ("Conditions") are applicable to the purchase agreement that you as a consumer enter into with Vagnerpool Scandinavia AB, organisation number: 556872-2549, hereinafter referred to as "Vagnerpool". In order to safeguard your interests as a customer, the provisions of the Consumer Purchase Act/Forbrukerkjøpsloven, the Distance and Home Sales Act/Trade Act and the Personal Data Act/Personopplysningsloven are applied to all purchases at www.kuben.se.
The prices quoted in the shop are inclusive of value added tax (VAT).
Shipping within Sweden is charged with SEK 49 for purchases under SEK 699. For purchases over SEK 699, there is free shipping.
Shipping within Norway is charged with 229NOK for regular parcels, 1500NOK for spalock.
All payments are made via Klarna.
Conditions for Sweden can be found here: https://www.klarna.com/se/villkor/
Conditions for Norway can be found here: https://www.klarna.com/no/vilkar/
A purchase agreement is established when your order has been confirmed by e-mail to the e-mail address you provided when placing the order. By ordering, you accept these Terms and Conditions. Vagnerpool Scandinavia AB does not enter into agreements with minors (under the age of 18) without parental consent. At present, agreements can only be entered into with customers with a delivery address within Sweden.
Kuben.se only sends complete orders, if any item is backordered, the entire order is stopped until everything can be sent.
The parcel is normally sent to the nearest DHL agent. The customer is notified via SMS when the package is available for collection. The package is with the agent for 7 days, if it is not picked up within this time, the package is returned to Kuben.se. This entails extra costs that are charged to the customer with SEK 375.
As an alternative, you as a customer can buy delivery to a PostNord agent or home delivery with PostNord.
For spalock, home delivery with DHL Home Delivery applies:
DHL will contact the customer to arrange a time for delivery and then the driver will call 15-30 minutes before delivery. The customer must be at home and receive the Spalocket according to the delivery instructions emailed by Kuben.se. If no one is home at the agreed delivery, a cost for a new delivery will be charged.
Spalock that due to the customer cannot be delivered, the customer is charged with the actual cost of shipping / return shipping. kr.
The parcel is normally sent by UPS and is primarily delivered to the customer's home. In some localities, the parcel is sent to an agent instead. It is also possible to choose to have the parcel sent to an agent if you do not want it delivered to your home. The parcel remains with the agent for 10 days; if it is not collected within this time, the parcel is returned to Kuben.se. This entails extra costs that are charged to the customer.
For spalock, home delivery with DHL Euroconnect plus applies:
DHL will contact the customer to arrange a time for delivery and then the driver will call 15-30 minutes before delivery. The customer must be at home and receive the Spalocket according to the delivery instructions emailed by Kuben.se. If no one is home at the agreed delivery, a cost for a new delivery will be charged.
Spalock that due to the customer cannot be delivered, the customer is charged with the actual cost of shipping / return shipping. kr.
Goods in stock are dispatched the same day if ordered before 12 noon on weekdays, otherwise the next working day. Most deliveries take 1-2 days.
During transport to the customer, Vagnerpool, together with the forwarding agent, is responsible for ensuring that the goods arrive in an undamaged condition. Upon receipt of the shipment, it is therefore important to check that the goods are not damaged. The customer is only entitled to check the packaging upon receipt of the goods. If there is any damage to the packaging, this must be noted before the consignment is signed for. Once the parcel has been received, the customer needs to check that the goods are intact. If damage has occurred during transport, it must be reported to us at Kuben.se as soon as possible, but no later than 6 days after receiving the delivery. Damage that comes in later is considered to have been caused after receipt.
By law, the customer has a 14-day right of cancellation from the day the goods are delivered. We are very satisfied with our products and offer a 30-day cooling-off period. The right of withdrawal covers all products, except for specially ordered spalocks, which are made to order and customised according to the customer's wishes.
The purpose of the right of withdrawal is to allow you, the customer, to examine the product properly before deciding whether you want to keep it. In connection with this, it may be necessary to open the packaging in order to examine the goods. The right to examine the product is limited and can be compared to the examination you can make if you buy the product in a shop.
If you want to exercise your right of withdrawal or make a return, you must contact the Cube at [email protected] as soon as possible but no later than 30 days after the purchase.
The product must be returned in unused and unchanged condition as well as the original packaging and inner packaging of the product. Avoid taping directly to the original packaging. If the product is handled beyond our guidelines to you as a customer, kuben.se - Vagnerpool Scandinavia AB, retains its right to perform a reduction in value corresponding to the product's changed condition.
Pack your return in a way that prevents shipping damage during transport. We do not replace products that are damaged during transport to us.
Returns cannot be sent by Cash on Delivery and must go directly to us - NOT to an agent.
Returns from Sweden:
Return consignment note is provided by Vagnerpool in connection with contact via email. The return shipping cost is deducted from the refund of the goods.
Returns from Norway are sent to:
cubes
C/o GF Transport Distribution Logistics
Brages veg 8
2050 Jessheim
Attach a copy of the order form / receipt with a brief description of what went wrong. If you want a new item, you must place a new order. The return will be credited separately as soon as it has been returned to the Cube.
If a product deviates from what follows from the agreement between you and Vagnerpool or in any other way does not correspond to the description of the product given by Vagnerpool, the product can be complained about. Only original defects are covered by the right of complaint, the right of complaint does not, for example, cover defects caused by normal wear and tear. Complaints to Vagnerpool must be made within a reasonable time, but no later than 2 months.
If you want to make a complaint, please email Customer Services at: [email protected]
Enter your order number and reason for complaint for faster assistance.
To enable a possible return / complaint, you need to be able to prove the purchase. Vagnerpool recommends that you save the order confirmation and payment reference as a receipt for your purchase.
Vagnerpool gives the buyer a 2 year warranty on the spalock against manufacturing or material defects.
The guarantee covers: that the moisture barrier is tight (i.e. that the weight of the cover does not increase significantly), and that the vinyl does not crack or fade significantly. The prerequisite for the guarantee to apply is that the cover is not closed immediately after chlorination, wait 10 - 15 minutes. In addition, the vinyl must be cleaned and protected against UV radiation with a suitable agent.
In the first instance, we send a new component to the customer who makes the replacement himself. Due to the long lead times for spare parts, it may take a long time before the customer is able to honour the warranty. The warranty does not cover: Velcro closure and mechanical damage, (damage or accident), neglect, abnormal use or if the customer has not followed the above care instructions.
In the event of circumstances beyond Vagnerpool's reasonable control, such as in the event of a change in legislation, government action, strike, blockade, sabotage, war, terrorism, fire, flood, natural disaster or similar events, Vagnerpool's obligation to fulfil the purchase agreement shall be postponed for the duration of the circumstances. If such delay exceeds 2 months, both you and Vagnerpool have the right to cancel the agreement with immediate effect without any obligation to pay damages.
Vagnerpool is responsible for ensuring that the personal data provided in connection with purchases is handled in accordance with the Personal Data Act.
By accepting the purchase agreement with Vagnerpool, you agree that your data will be saved in order to process your order and complete the purchase, to facilitate future purchases, to enable you to update your order status and to send out offers from Vagnerpool, or Vagnerpool's partners, by text message, e-mail or other direct advertising. As a customer, you can view the saved data, change it or request deletion. You can also withdraw your consent to receive offers at any time.
The customer data we collect and store are: Name, address, phone number, email, order data and IP address. This data is shared with our warehouse in order to fulfil the delivery.
We do not save any personal numbers when payment is made with an external partner, Klarna Bank. We never sell your personal data to other companies and we store the data on secure, monitored systems. We keep your data for as long as it is necessary to fulfil the purposes for which it was originally collected.
According to the Electronic Communications Act, we must inform you that our webshop uses so-called cookies. Websites that use cookies must provide the following information:
What is a cookie? A cookie is a small text file that the website you visit requests to save on your computer. Cookies are used on many websites to give a visitor access to various functions. The information in the cookie can be used to track a user's browsing behaviour. There are two types of cookies. One type saves a file on your computer for a longer period of time. It is used, for example, in functions that tell you what is new since the user last visited the website in question. The second type of cookie is called a session cookie. While you are browsing a site, this cookie is temporarily stored in your computer's memory, for example to keep track of the language you have chosen. Session cookies are not stored for a long time on your computer and disappear when you close your browser.
What do we use cookies for? We use cookies only to collect the information required for the technical functioning of the webshop. The cookie does not contain any personal information; it only serves as a technical aid while you are a visitor to the webshop. However, you can choose to fill in your own information such as name and address etc. when you complete an order with us. This means that you do not have to fill in the same information the next time you come to shop with us.
How to avoid the cookie: You choose whether you want to store your data to facilitate future shopping in our webshop. If you want to avoid the storage of temporary cookies (which do not contain any personal information), you should leave the webshop. You can also choose to set your browser to remove the possibility of storing temporary cookies.
We follow the recommendations of the General Complaints Board/Consumer Council and Swedish/Norwegian law in the event of a dispute.
For questions about the meaning of these Terms and Conditions or the procedure for cancellations, complaints, returns, transport damage or other issues, please contact us at Customer Service.
